• Main
  • Video Production
  • Post Production
  • Camera Car
  • Team
  • FAQ
  • Contact

Deluxe Media

  • Main
  • Video Production
  • Post Production
  • Camera Car
  • Team
  • FAQ
  • Contact

FAQ

Our most frequently asked questions.


Cameras & Equipment

  • In-house: ARRI, Sony, Blackmagic, & RED Digital + Full Grip/Lighting Van

  • Can accommodate other cameras if requested

Payment

  • Methods: Credit card, ACH, Zelle, Venmo, Check, Wire

  • Credit card payments processed via Square.com (extra fees may apply)

Rentals

  • Available with COI

  • Request 3–5 days in advance

Discounts

  • No current discounts for education or non-profits

  • Referral program available for discounts/credits

Post-Production

  • Expedited/rushed post available for extra fee

Zero AI

  • At Deluxe Media Co, we do not use AI-generated images, video, or graphics in our work. The only exception is if a client specifically requests AI content or provides AI-generated files for us to use.

Booking & Deposits

  • Request a quote first

  • Sign contract and pay deposit to hold/lock dates

  • Dates not held without quote, contract, and deposit

Insurance / COI

  • Insurance available; COI may need approval depending on location

  • Allow 3–5 days for COI checks

  • COI adjustments billed on final invoice

Permits

  • Let us know if required; we’ll guide you

Payments

  • Deposit due as per contract/invoice

  • Final payment NET 15 unless stated otherwise

File Delivery

  • Download links valid 30 days after delivery

Travel

  • Domestic: advance notice preferred

  • International: 15+ days notice

Hours

  • Mon–Fri: 8:00 AM – 5:00 PM (Communication Hours)

  • Weekends available with advance request (weekend rate applies)

  • Emails/calls not fully monitored after hours/weekends

International Projects

  • Available, multiple languages supported

Fonts & Files

  • Accept licensed fonts (.otf) for commercial use

  • Can work with existing footage

Client Portal

  • Available for current clients (24–48 hour setup)

  • Contact: lisa@deluxemediaco.com

Scouting

  • Pre-production/scouting available, can be added to quote

Pricing

  • Our on-site productions range from $5,000+ to $75,000+. We're happy to talk through your vision and give you a full quote.

  • Post production is billed either as a flat rate for defined deliverables or hourly for more open-ended editorial work. We'll recommend the right structure during your consultation.

On-site Crew

  • We have a (2) person minimum for on-site jobs. We can scale up from there utilizing our full crew.

  • If you are looking specifically for Director of Photography (DOP) services only please specify that in your request as we can accommodate that.

Privacy Policy

  • We respect your privacy. Any personal information you provide to us will only be used to provide our services and communicate with you. We do not share, sell, or distribute your information to any outside parties. Your information stays within our organization and is protected according to industry standards. By using our services, you agree to this policy.


THE FULL BREAKDOWN

This video explains our process pre to post

Click Here to watch

schedule a consultation

201-280-2267 | 862-201-3176 x11 | info@deluxemediaco.com

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