FAQ & TERMS
Our most frequently asked questions + Company Terms
Methods: Credit card (via Square), ACH, Zelle, Venmo, Check, Wire, QuickBooks ACH, Afterpay (via Square), Cash App (via Square)
Credit card payments processed via Square.com (additional fees apply: 3.3% + $0.30 USA / 4.8% + $0.30 UK)
In-house: ARRI, Sony, Blackmagic, RED Digital + Full Grip/Lighting Van, Camera Car Services
Additional camera systems, equipment, or crew available upon request (additional fee)
Available with COI
Requires 3–5 business days advance notice
No current discounts for education or non-profit organizations
Referral program available for discounts/credits
Expedited turnaround available for additional fee
Deluxe Media Co does not use AI-generated images, video, or graphics in our work. Exception: client-requested or client-supplied AI content.
Clients supplying AI content are responsible for proper licensing and legal clearance. Deluxe Media Co assumes no liability for legal claims arising from client-supplied AI content.
Quote required prior to booking
Dates held only upon signed contract and deposit (dates not held on quote alone)
Insurance available; COI approval may depend on location
Allow 3–5 business days for COI processing
Any COI adjustments billed on final invoice
Notify us if a permit is required; we will advise
Deposit due per contract/invoice
Deposits are non-refundable unless otherwise stated in agreement
Rescheduled projects subject to crew/equipment availability; additional costs may apply for late changes
Final payment: NET 15-30, unless otherwise stated or approved by; billing@deluxemediaco.com
Download links valid 30 days from delivery
Domestic: advance notice preferred
International: 15+ days notice required
Mon–Fri, 8:00 AM–5:00 PM (communication hours)
Weekends available with advance request (weekend rate applies)
Emails/calls not monitored consistently after hours or on weekends
Available; multiple languages supported
Licensed fonts (.otf) accepted for commercial use
Existing footage can be incorporated/used
Available for current clients (24–48 hour setup) | E-mail: lisa@deluxemediaco.com
Pre-production scouting available; can be added to quote
On-site productions range from $5,000+ to $75,000+; full quote provided after consultation, please reach out for a quote!
Post-production billed as flat rate (defined deliverables) or hourly (open-ended editorial); structure recommended during consultation
Two-person minimum for on-site jobs; scalable based on project needs
For DOP-only services, please specify in request
Deluxe Media Co is not a legal authority. Clients must consult their own legal counsel prior to publishing content.
Deluxe Media Co is not responsible for knowledge of laws governing a client's specific product, messaging, visuals, or branding.
We recommend independent review of all materials prior to publication or broadcast.
Deluxe Media Co is not responsible for archiving client footage after project completion, unless mentioned before projects start date
Long-term storage available upon request for additional fee; (we offer muitiple backup options: NAS, AWS, Google Drive, & BlackBlaze)
Deluxe Media Co assumes no liability for legal claims arising from client-supplied AI content, images, copy/text, or scripts.
We respect your privacy. Any personal information you provide to us will only be used to provide our services and communicate with you. We do not share, sell, or distribute your information to any outside parties. Your information stays within our organization and is protected according to industry standards. By using our services, you agree to this policy.
By opting in to receive text messages from Deluxe Media Productions Co you agree to receive alerts, notifications, updates, and marketing messages. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Consent to receive marketing messages is not a condition of purchase.
201-280-2267 | 862-201-3176 x11 | info@deluxemediaco.com
2026 Deluxe Media Productions Co. - All Rights Reserved.