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  • Video Production
  • Post Production
  • VFX SERVICES
  • Camera Car
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  • Why Deluxe?
  • Team
  • FAQ
  • Contact

Deluxe Media

  • Main
  • Video Production
  • Post Production
  • VFX SERVICES
  • Camera Car
  • TESTIMONIALS
  • Why Deluxe?
  • Team
  • FAQ
  • Contact

FAQ & TERMS

Our most frequently asked questions + Company Terms


Payment Methods

  • Methods: Credit card (via Square), ACH, Zelle, Venmo, Check, Wire, QuickBooks ACH, Afterpay (via Square), Cash App (via Square)

  • Credit card payments processed via Square.com (additional fees apply: 3.3% + $0.30 USA / 4.8% + $0.30 UK)

Cameras / Equipment

  • In-house: ARRI, Sony, Blackmagic, RED Digital + Full Grip/Lighting Van, Camera Car Services

  • Additional camera systems, equipment, or crew available upon request (additional fee)

Rentals

  • Available with COI

  • Requires 3–5 business days advance notice

Discounts

  • No current discounts for education or non-profit organizations

  • Referral program available for discounts/credits

Post-Production

  • Expedited turnaround available for additional fee

AI Policy

  • Deluxe Media Co does not use AI-generated images, video, or graphics in our work. Exception: client-requested or client-supplied AI content.

  • Clients supplying AI content are responsible for proper licensing and legal clearance. Deluxe Media Co assumes no liability for legal claims arising from client-supplied AI content.

Booking & Deposits

  • Quote required prior to booking

  • Dates held only upon signed contract and deposit (dates not held on quote alone)

Insurance / COI

  • Insurance available; COI approval may depend on location

  • Allow 3–5 business days for COI processing

  • Any COI adjustments billed on final invoice

Permits

  • Notify us if a permit is required; we will advise

Payments

  • Deposit due per contract/invoice

  • Deposits are non-refundable unless otherwise stated in agreement

  • Rescheduled projects subject to crew/equipment availability; additional costs may apply for late changes

  • Final payment: NET 15-30, unless otherwise stated or approved by; billing@deluxemediaco.com

File Delivery

  • Download links valid 30 days from delivery

Travel

  • Domestic: advance notice preferred

  • International: 15+ days notice required

Hours

  • Mon–Fri, 8:00 AM–5:00 PM (communication hours)

  • Weekends available with advance request (weekend rate applies)

  • Emails/calls not monitored consistently after hours or on weekends

International Projects

  • Available; multiple languages supported

Fonts & Files

  • Licensed fonts (.otf) accepted for commercial use

  • Existing footage can be incorporated/used

Client Portal

  • Available for current clients (24–48 hour setup) | E-mail: lisa@deluxemediaco.com

Scouting

  • Pre-production scouting available; can be added to quote

Pricing

  • On-site productions range from $5,000+ to $75,000+; full quote provided after consultation, please reach out for a quote!

  • Post-production billed as flat rate (defined deliverables) or hourly (open-ended editorial); structure recommended during consultation

On-Site Crew

  • Two-person minimum for on-site jobs; scalable based on project needs

  • For DOP-only services, please specify in request

Legal

  • Deluxe Media Co is not a legal authority. Clients must consult their own legal counsel prior to publishing content.

  • Deluxe Media Co is not responsible for knowledge of laws governing a client's specific product, messaging, visuals, or branding.

  • We recommend independent review of all materials prior to publication or broadcast.

  • Deluxe Media Co is not responsible for archiving client footage after project completion, unless mentioned before projects start date

  • Long-term storage available upon request for additional fee; (we offer muitiple backup options: NAS, AWS, Google Drive, & BlackBlaze)

  • Deluxe Media Co assumes no liability for legal claims arising from client-supplied AI content, images, copy/text, or scripts.

Privacy Policy

  • We respect your privacy. Any personal information you provide to us will only be used to provide our services and communicate with you. We do not share, sell, or distribute your information to any outside parties. Your information stays within our organization and is protected according to industry standards. By using our services, you agree to this policy.

    By opting in to receive text messages from Deluxe Media Productions Co you agree to receive alerts, notifications, updates, and marketing messages. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Consent to receive marketing messages is not a condition of purchase.


THE FULL BREAKDOWN

This video explains our process pre to post

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201-280-2267 | 862-201-3176 x11 | info@deluxemediaco.com

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