FAQ
Below are some of our most frequently asked questions.
This video explains our process pre to post
Q: Do you offer different camera ecosystems? 🎥
A: In house we have the following: ARRI Amira, Sony FX9, Sony A74 (2), Black Magic Pyxis 12K (coming soon), & Fuji S1H. We can also accommodate other camera systems if requested.
Q: What payment methods do you offer? 💳
A: We take credit card, ACH, Zelle & Venmo. Please note for any credit card payment it will be paid via square.com + additional processing fees added to invoice.
Q: Do you offer camera/gear rentals? 🎞️
A: Yes.. but you will need a COI and contact us at least 10 days before rental period to ensure we can accommodate you.
Q: Do you offer educational / non-profit discounts? 🏫
A: Sadly we do not currently offer discounts for education clients or non-profits
Q: Do you offer expedited post work? 📆
A: Yes, we offer rushed/expedited post work for an added rush fee.
Q: How do we lock/hold in a filming date(s)? 🗓️
A: Request a price quote, once that is approved & filming contract is signed we will send deposit information. Once deposit is received by us we will hold/lock those date(s). Dates will not be held without formal quote sent, contract signed & deposit sent.
Q: Do you have a COI? 📜
A: Yes, we have a COI. Depending on your location of filming this might need to be adjusted. We require a minimum of 5 days before filming to check if COIs are approved by the building or studio. If COI needs to be adjusted the adjustment will be billed on your final invoice.
Q: Do you provide permits for filming? 📑
A: No.. we do not directly provide permits for filming locations. Please let us know if a permit is needed & we can get you in the right direction.
Q: When are deposits / final payments due? 💳
A: Deposits are due as they are stated on invoice/contract depending on project. Final payments are due NET 30 unless otherwise stated.
Q: How long are download links available for? 🕰️
A: Download links are available for 15 days after final exports are sent via email or online delivery
Q: Do you travel to other states for filming? 🚀
A: Yes, we do! We require at minimum 10 day notice for travel jobs within the US. For jobs outside of US we require 20-30 days notice. Dates will not be held without formal quote sent, contract signed & deposit sent.
Q: What hours are you open? 🏪
A: We are open (M-F) 8:00am - 5:00pm
Q: We have a small budget, are you able to help? 💬
A: Depending on the size of the budget and type/size of the project we can send you a formal priced quote and see if we can be of assistance. You can find our client onboarding page here: https://deluxemediaco.com/contact-us
Q: Do you do international projects with different languages? 🇺🇸
A: Yes.. but added cost & translation fees will be added
Q: Will you work with our existing footage? 🎬
A: Yes we can use your existing footage you already have in your library.
Q: Do you offer a client portal? 🔒
A: Yes, if you are a current client please use this link here to access the client portal login request. This will take 24-48 hours.
Q: Do you offer Pre Production/Scouting?
A: Yes, we do. We also offer scouting services. If you need pre production/scouting after a quote is sent please let us know and we will add that into your final quote. If added after the fact you will be billed accordingly.
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2025 Deluxe Media Productions Co., an S-Corp.