FAQ & TERMS
Our most frequently asked questions + Company Terms
In-house: ARRI, Sony, Blackmagic, & RED Digital + Full Grip/Lighting Van
Can accommodate other cameras if requested
Methods: Credit card, ACH, Zelle, Venmo, Check, Wire
Credit card payments processed via Square.com (extra fees may apply)
Available with COI
Request 3–5 days in advance
No current discounts for education or non-profits
Referral program available for discounts/credits
Expedited/rushed post available for extra fee
At Deluxe Media Co, we do not use AI-generated images, video, or graphics in our work. The only exception is if a client specifically requests AI content or provides AI-generated files for us to use.
If a client does decide they want to use AI / provides Deluxe Media Co with any type of AI content/images/audio etc; it is the clients responsibility to make sure they have proper licensing, legal protection; Deluxe Media is not responsible for AI used in ads.
Request a quote first
Sign contract and pay deposit to hold/lock dates
Dates not held without quote, contract, and deposit
Insurance available; COI may need approval depending on location
Allow 3–5 days for COI checks
COI adjustments billed on final invoice
Let us know if required; we’ll guide you
Deposit due as per contract/invoice
Final payment NET 15 unless stated otherwise
Download links valid 30 days after delivery
Domestic: advance notice preferred
International: 15+ days notice
Mon–Fri: 8:00 AM – 5:00 PM (Communication Hours)
Weekends available with advance request (weekend rate applies)
Emails/calls not fully monitored after hours/weekends
Available, multiple languages supported
Accept licensed fonts (.otf) for commercial use
Can work with existing footage
Available for current clients (24–48 hour setup)
Contact: lisa@deluxemediaco.com
Pre-production/scouting available, can be added to quote
Our on-site productions range from $5,000+ to $75,000+. We're happy to talk through your vision and give you a full quote.
Post production is billed either as a flat rate for defined deliverables or hourly for more open-ended editorial work. We'll recommend the right structure during your consultation.
We have a (2) person minimum for on-site jobs. We can scale up from there utilizing our full crew.
If you are looking specifically for Director of Photography (DOP) services only please specify that in your request as we can accommodate that.
Deluxe Media Co are NOT legal experts; clients need to check with their own legal team or legal guidance before posting any content. Deluxe Media Co is not expected to have knowledge in regards to laws that govern your specific product, verbiage, visual text, branding, etc.
We highly advise clients to have materal reviewed by internal or external eyes before publishing or airing video/photo content.
We respect your privacy. Any personal information you provide to us will only be used to provide our services and communicate with you. We do not share, sell, or distribute your information to any outside parties. Your information stays within our organization and is protected according to industry standards. By using our services, you agree to this policy.
201-280-2267 | 862-201-3176 x11 | info@deluxemediaco.com
2026 Deluxe Media Productions Co. - All Rights Reserved.